Far West Helico – Cancellation & Rescheduling Policy

We understand that plans can change, and we aim to be as flexible as possible while ensuring smooth operations. Please review our cancellation and rescheduling policy below.

Cancellations

  • When you cancel a flight with us more than 48 hours prior to departure, we will refund the full fare paid less any booking fees and credit card charges. 

  • Where you cancel a flight with us within 48 hours of departure: A 100% cancellation fee applies.  This includes cancellations for any reason including changes or disruptions to your travel plans, illness and weather (provided our flights are still operational).  

  • If a flight is cancelled by Far West Helico: We will make every effort to reschedule at a mutually convenient time and date.  If it cannot be rescheduled, we will refund the full fare paid less any booking fees and credit card charges. 

  • If a passenger is refused carriage by Far West Helico, including by reason of intoxication, poor behaviour or failure to follow directions,the full flight cost will be forfeited and no refund will be provided.

Rescheduling

  • More than 48 hours before departure: Free of charge.

  • More than 24 hours before departure, but less than 48 hours before departure: A $50 fee per passenger applies.

  • Within 24 hours of departure: Rescheduling is not available, and the full flight cost will be charged.

Additional protection can usually be obtained by purchasing insurance from an insurance company.    For further information, consult your insurance representative. 

Any refund made will be paid to the original form of payment if payment was made by credit card, or to the passenger named on the ticket where the payment was made by cash or other method. 

Third-Party Bookings

If you have booked through a third-party website, additional cancellation or rescheduling restrictions may apply. Please refer to your provider's terms and conditions.

Additional Considerations

Except where liability cannot be excluded under the Australian Consumer Law, Far West Helico is not liable for any consequential loss or cost arising out of or connected with the cancellation, delay or rescheduling of our flights,  including the cost of additional airfares, accommodation, or any other expenses.  Please ensure you have read our Terms and Conditions before booking a flight with us.